NON-COMPLIANCE AND/OR COMPLAINTS

· Be aware of the requirements around the installation/fuel storage
· The pollution factor, including noise and emissions that affect human health and climate change
· Budget for possible noise abatement as well as elimination of fumes and ongoing maintenance of the plant
More information on the installation of generators and compliance is available here:
For these reasons, we encourage the use of alternative energy solutions, such as Solar PV, Inverters and battery storage, for those who can afford it.
NON-COMPLIANCE AND/OR COMPLAINTS
City Health requires that when a complainant lodges a complaint, the following information such as their contact details, locality of the noise source and any other relevant information pertaining to the complaint, must be included.
Officials will investigate the complaint and advise on the necessary actions to ensure compliance.
This could include alterations to the exhaust system serving the appliance, among other requirements.
For this reason, it is beholden on installing engineers to exercise the necessary due care in the design and installation of the exhaust systems so as to ensure no nuisance conditions arise during the operation of the generator.
In the event of continued non-compliance, further legal action will be taken.
Noise complaints can be logged with the Noise Unit via e-mail at Noise@capetown.gov.za or telephonically to the City’s Corporate Call Centre on 0860 103 089 or via the City’s e-services portal eservices1.capetown.gov.za/coct/wapl/zsreq_app/index.html
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Issued by: Media Office, City of Cape Town
A sound clip is available here:
Media enquiries: Councillor Patricia van der Ross, Mayoral Committee Member for Community Services and Health, City of Cape Town, Cell: 068 299 3933, Email: patricia.vanderross@capetown.gov.za (please always copy media.account@capetown.gov.za)
NON-COMPLIANCE AND/OR COMPLAINTS
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